Can I use Pendo Feedback without making it public to my customers?

Yes, and this is actually a very common use case. You can use Pendo Feedback to allow internal teams to submit requests on behalf of your users. Learn more here .

How is Pendo Feedback priced?

Pendo Feedback is sold by the seat, so it’s easy to get started.

Does Pendo Feedback integrate with Pendo Analytics and Pendo In-app Guides?

Yes to both Pendo analytics and in-app guides . We have a lightweight integration between these products today, and are actively working on rebuilding Feedback inside the rest of the Pendo platform. This will make this integration between all three tools even more powerful, and reap even greater benefits for customers who use the full Pendo suite.

Can I add Feedback to my Pendo Resource Center?

Yes. Most customers add a Pendo Feedback widget to their Resource Center. You can learn how to do that here .

What can I expect in terms of customer engagement?

Customers want their voice to be heard. Offering an always-on feedback channel allows them to share their thoughts and requests on their own terms, improves the quality and relevancy of the feedback your team receives, and deflects a significant number of support tickets—so your organization can operate more efficiently and confidently. Read more .

Deliver what customers really want

Centralize feedback

Easily capture user feedback directly in-app, and beyond.

Insights in minutes, not hours

Turn large sets of qualitative data into actionable insights with AI and automation.

Tailored for you

Focus on the feedback you care about, from your product area to customer segments

Get meaningful insights from feedback

Capture better feedback

Understand the voice of your customers with contextualized input across your product.

Unify qualitative data

Integrate with tools like Salesforce and Zendesk to centralize feedback that’s captured outside of Pendo.

Act on AI-generated insights

Use Pendo AI to sort and synthesize insights from your qualitative customer feedback—at scale.

Curate your feedback views

Filter out noise and only see the feedback you care about using segments, product areas, and more.

Give users workarounds

Create and share temporary fixes with relevant users while you’re acting on feedback.

I love that members are asked: ‘Here are 50 great ideas, which ones mean the most to you?’ It communicates the idea that we can't do everything, but they can help us decide what they want most. Elisabeth Hunt, Member Support and Training Director
Pendo Feedback has helped the team remain bought-in, it’s helped our customer-facing teams feel confident about being able to talk about our value, and it’s been really good as a collaboration tool. Shona Fenner, Product Manager
Pendo Feedback’s flexibility allows different teams of product managers with different priorities to explore data most relevant to their own projects, then make or validate decisions quickly. Tom Witczak, Director of Digital Experience

Want to see for yourself?

Schedule a custom demo and have an expert show you how Pendo works.

Book my demo

Not ready to talk to sales? Explore the product on your own with a self-guided tour.

Explore Pendo

Frequently asked questions

What is Feedback?

Feedback is a component of Pendo Listen. Feedback helps you collects feedback from various sources. This can include in-app feedback collection, .CSV files, customer support tickets, and more. Pendo Listen utilizes AI to automatically categorize and prioritize feedback themes, saving human effort. This allows product teams to discover trends, identify recurring issues, and feature requests efficiently.

How is Feedback priced?

Feedback is included as a component of Pendo Listen. Learn more about pricing here.

Does Feedback integrate with the rest of the Pendo platform?

Yes, Listen, including Feedback, is tightly integrated with the entire Pendo One platform including: Pendo analytics, in-app guides, and session replay.

Can I collect feedback in my app?

Yes. You can collect feedback in your app and beyond. In app collection is done using a low/no code approach, providing non-technical teams a way to easily capture in-app feedback.